Privacy Policy

Last updated: 22 March 2026  |  Rig & Dig Industrial Solutions — Pakistan

1. Who We Are

Rig & Dig Industrial Solutions is a Pakistan-based industrial equipment supplier and the data controller responsible for personal information collected through this Website (rigndig.com). We operate in accordance with the laws of the Islamic Republic of Pakistan, including the Personal Data Protection Bill 2023 and the Prevention of Electronic Crimes Act (PECA) 2016.

Privacy enquiries: info@rigndig.com

2. Information We Collect

We collect personal information only when you voluntarily provide it through contact or quote request forms on this Website. The information we may collect includes:

• Contact details: Full name, email address, mobile/phone number
• Company information: Company name, industry sector, city/province
• Enquiry details: Products of interest, specifications, quantities, delivery location within Pakistan
• Technical requirements: Certifications, standards, or site conditions you specify

We do not automatically collect cookies, tracking data, or browsing analytics unless you explicitly submit a form. We do not use third-party advertising networks or user profiling services.

3. How We Use Your Information

We use the information you provide exclusively to:

• Respond to your enquiry or quote request
• Prepare and issue a formal quotation for the equipment requested
• Follow up on your enquiry (with your implicit consent by submitting the form)
• Send order confirmations and delivery updates for confirmed orders
• Comply with legal, regulatory, and tax obligations under Pakistani law

We do not use your information for unsolicited marketing, automated profiling, or sale to third parties.

4. Sharing Your Information

Your personal information is never sold. We may share it only in limited circumstances:

• Suppliers & freight partners: Only where necessary to fulfill a confirmed order — minimum necessary information only
• Legal obligation: Where required by Pakistani law, court order, or government/regulatory authority (including FBR, SECP, or PTA)
• Business transfer: In the event of a merger, acquisition, or sale, data may be transferred as part of that transaction

5. Data Retention

We retain your personal information for as long as necessary to:

• Process your enquiry and provide our services
• Meet legal, tax, and regulatory obligations (generally 5 years for transactional records under Pakistani tax law)

Enquiry records not resulting in an order are retained for up to 12 months and then deleted. You may request earlier deletion at any time.

6. Your Rights

Under Pakistan's Personal Data Protection Bill 2023, you have the right to:

To exercise any of these rights, contact us at info@rigndig.com. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

• Secure HTTPS connections (SSL/TLS encryption in transit)
• Server-side bcrypt password hashing for admin credentials
• Access controls limiting who can view submitted enquiries
• Regular hosting environment security updates

8. Third-Party Links

Our Website may contain links to external sites. We are not responsible for the privacy practices of those sites. Please review the privacy policy of any site you visit.

9. Children's Privacy

Our Website and services are intended for businesses and adults (18+). We do not knowingly collect personal information from persons under the age of 18. If you believe a minor has submitted information, please contact us for immediate deletion.

10. Complaints & Regulatory Authority

If you believe your data privacy rights have been violated, you may lodge a complaint with the relevant Pakistani regulatory authority. Under the Personal Data Protection Bill 2023, the National Commission for Personal Data Protection (NCPDP) is the designated regulatory authority for data protection matters in Pakistan. You may also contact the Pakistan Telecommunication Authority (PTA) for online data-related concerns.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "last updated" date. Please review this page regularly.

12. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, contact us: