Terms & Conditions

• "Company" / "We" / "Us" means Rig & Dig Suppliers, a business entity registered under the laws of the Islamic Republic of Pakistan, including its employees, authorised agents, and permitted assigns.
• "Client" / "You" means any individual, firm, partnership, company, or legal entity that engages or proposes to engage the Company for any sourcing, procurement, or related services, whether based in Pakistan or internationally.
• "Services" means global sourcing, procurement facilitation, supplier qualification, logistics coordination, documentation assistance, and all related ancillary services provided by the Company.
• "Goods" means any products, equipment, components, spare parts, or materials sourced by the Company on behalf of the Client from domestic or international suppliers.
• "RFQ" means a Request for Quotation submitted by the Client to the Company via any medium.
• "Purchase Order" / "PO" means a confirmed, written order issued by the Client to the Company accepting a Quotation.
• "Quotation" means a formal written offer prepared and issued by the Company to the Client in response to an RFQ.
• "GST" means General Sales Tax as applicable under the Sales Tax Act 1990 of Pakistan, and includes any applicable provincial sales tax where relevant.

Rig & Dig Suppliers operates as a professional sourcing and procurement agency. We are neither a manufacturer, stockist, nor warehouse operator. We act as a facilitating procurement intermediary between Clients and third-party suppliers worldwide. The following fundamental points apply to all engagements:

• We source Goods on behalf of Clients from verified domestic and international suppliers. Our role is that of a procurement agent, not a principal seller, unless otherwise agreed in a separate written agreement.
• Title and risk in Goods pass in accordance with the agreed Incoterms and the provisions of the Sale of Goods Act 1930 of Pakistan as applicable.
• We do not maintain stock. All procurement is order-specific and subject to supplier availability at the time of order confirmation.
• Logistics and freight are coordinated by the Company as a service. Physical carriage is performed by independent, licensed freight carriers and forwarders.
• Any advisory or consultancy provided regarding specifications, sourcing options, or pricing is given in good faith and does not constitute engineering, legal, or regulatory advice.

• All Quotations are valid for 30 calendar days from the date of issue unless an alternative validity period is stated on the Quotation.
• A Quotation is an offer only. No binding contract is formed until the Company provides written acceptance of the Client's Purchase Order and, where applicable, receipt of the agreed deposit as per Clause 4.
• Purchase Orders must be submitted in writing — by email or signed document — and must reference the Company's Quotation number and confirm full acceptance of these Terms.
• Under the Contract Act 1872, acceptance must be absolute and unqualified. Any counter-offer or conditional acceptance shall be treated as a new offer and must be separately accepted by the Company in writing.
• The Company reserves the right to decline any Purchase Order, at its sole discretion, without obligation to provide reasons.
• Amendments to confirmed POs must be requested in writing. The Company reserves the right to revise pricing, lead times, and terms accordingly.
• Cancellation of a confirmed PO by the Client may result in cancellation charges equivalent to costs already incurred with suppliers, freight parties, and any agreed service fees, in accordance with the law of contract.

• All prices are stated in the currency specified on the Quotation (PKR, USD, AED, EUR, GBP, or SAR as applicable) and are exclusive of GST, import duties, customs levies, and all applicable taxes unless explicitly stated otherwise.
• Where GST applies under the Sales Tax Act 1990, it shall be charged at the prevailing rate at the time of invoice and shown separately on the invoice.
• Standard payment terms are 50% advance deposit upon order confirmation and 50% balance prior to shipment, unless alternative terms are agreed in writing and stated on the Quotation.
• The Company may require full advance payment from new Clients, for high-value orders, or for Clients in jurisdictions identified as higher financial risk.
• All invoices are due on the date stated. Overdue amounts shall accrue a late payment charge of 2% per month on the outstanding balance, compounded monthly, from the due date until the date of payment in full.
• Bank transfer charges, SWIFT fees, and currency conversion costs are entirely for the Client's account.
• The Company retains the right to withhold dispatch of Goods until all outstanding payments, including duties, freight, and fees, have been received and confirmed cleared.

• Delivery terms shall be as stated on the Quotation and follow the applicable Incoterms 2020 rules. Where no specific Incoterms are agreed, terms default to EXW (Ex Works) at the supplier's facility.
• Delivery timelines stated in Quotations are estimates based on supplier and carrier information at the time of quotation. The Company accepts no liability for delays attributable to suppliers, carriers, port congestion, customs clearance, or any event beyond the Company's direct control.
• Risk in Goods passes to the Client in accordance with the agreed Incoterms and the provisions of the Sale of Goods Act 1930.
• Title (ownership) in Goods shall not pass to the Client until the Company has received full and cleared payment of all amounts owing in connection with the relevant order.
• Force majeure events — including but not limited to acts of God, flood, earthquake, war, terrorism, government actions, port closures, strikes, and epidemic or pandemic restrictions — shall excuse the Company from performance obligations for the duration of such events. The Company shall notify the Client promptly of any such event.

• The Company sources Goods from suppliers who have represented their products as meeting the specifications stated in the RFQ and Quotation. The Company exercises reasonable care in supplier qualification but cannot independently guarantee manufacturer quality beyond agreed inspection provisions.
• Third-party inspection (TPI) services are available at additional cost and are strongly recommended for critical industrial equipment. TPI must be requested and agreed at the time of order confirmation.
• Standard documentation — commercial invoices, packing lists, and certificates of origin — is provided with each shipment. Mill test reports, material test certificates, and inspection reports are available where specified and agreed in the Quotation.
• Claims for short delivery, damage, or non-conformity must be submitted to the Company in writing within 7 calendar days of delivery, accompanied by clear photographic evidence, the original signed delivery receipt, and a detailed written description of the discrepancy.
• Claims submitted after this period, or without the required supporting documentation, will not be accepted.

• To the fullest extent permitted by applicable Pakistani law, the Company's total aggregate liability to the Client arising out of or in connection with any specific order shall not exceed the total value of that order as invoiced.
• In no event shall the Company be liable for any indirect, consequential, incidental, special, or punitive damages, including — without limitation — loss of profits, production downtime, loss of anticipated savings, loss of business opportunity, or damage to goodwill, even if the Company has been advised of the possibility of such damages.
• The Company shall not be liable for losses arising from: (a) inaccurate or incomplete specifications provided by the Client; (b) the Client's improper use, installation, or maintenance of Goods; (c) delays or failures caused by third-party suppliers, freight carriers, customs authorities, or government bodies.
• Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or death and personal injury caused by the Company's own gross negligence, to the extent such limitation is prohibited by law.

• All Quotations, pricing structures, supplier identities, sourcing methodologies, and commercial information disclosed by the Company to the Client are proprietary and strictly confidential. The Client shall not disclose, reproduce, or use such information for any competitive purpose or share it with any third party without the Company's prior written consent.
• The Company will likewise maintain the confidentiality of Client specifications, technical requirements, and commercial terms disclosed during the engagement.
• All website content, branding, trademarks, and original materials published by the Company are protected by applicable intellectual property laws of Pakistan and international conventions. Unauthorised use, reproduction, or distribution is prohibited.
• These confidentiality obligations shall survive termination of any order or engagement for a period of 5 years.

• These Terms and all agreements entered into via this website, email, or digital communication are legally valid and enforceable under the Electronic Transactions Ordinance 2002 of Pakistan. Electronic acceptance — including clicking "submit", sending an email confirmation, or making an advance payment — constitutes a binding legal act equivalent to a written signature.
• This website is provided for informational and transactional purposes. The Company makes no warranty that all information is current, complete, or error-free.
• Unauthorised reproduction, scraping, framing, or automated extraction of website content is prohibited and may constitute an offence under the Prevention of Electronic Crimes Act (PECA) 2016.
• The Company reserves the right to modify, suspend, or withdraw the website or any content at any time without prior notice.

• These Terms and Conditions, and any contract formed hereunder, are governed by and shall be construed in accordance with the laws of the Islamic Republic of Pakistan, including but not limited to:
  • The Contract Act 1872
  • The Sale of Goods Act 1930
  • The Electronic Transactions Ordinance 2002
  • The Companies Act 2017
  • The Sales Tax Act 1990
  • All other applicable federal and provincial statutes of Pakistan
• Any dispute, claim, or controversy arising out of or in connection with these Terms or any order shall first be submitted to good-faith negotiation between senior representatives of both parties for a minimum period of 30 calendar days.
• If negotiation fails, the dispute shall be referred to binding arbitration in accordance with the Arbitration Act 1940 of Pakistan, or such alternative dispute resolution mechanism as may be mutually agreed. The seat of arbitration shall be Pakistan.
• For any matter not resolved by arbitration, both parties submit to the exclusive jurisdiction of the competent courts of Pakistan.

• The Company's primary place of business and legal domicile is in Pakistan. These Terms are therefore primarily governed by Pakistani law as stated in Clause 10.
• However, international Clients acknowledge and agree that, in addition to Pakistani law, they may also be individually bound by the laws, regulations, import/export controls, sanctions regimes, and consumer or commercial protection statutes of their own country or jurisdiction.
• It is the responsibility of the international Client to ensure that the import of any Goods sourced through the Company complies fully with the laws, regulations, licensing requirements, and customs procedures of their own country. The Company accepts no liability for regulatory non-compliance in the Client's jurisdiction.
• International Clients located in the European Union may have additional rights under the GDPR in respect of personal data processing. Please refer to our Privacy Policy for further details.
• International Clients in the United Arab Emirates acknowledge that UAE Federal Law on Commercial Transactions may apply to their specific obligations under any order.
• International Clients in the Kingdom of Saudi Arabia acknowledge that Saudi commercial and procurement regulations govern their own obligations under KSA law.
• For all other international jurisdictions, the Client is solely responsible for ensuring compliance with all applicable laws in their own country in connection with any transaction, import, or use of Goods sourced through the Company.
• In the event of a direct conflict between Pakistani law and the mandatory laws of the Client's jurisdiction, the parties agree to resolve such conflict in good faith, recognising the primacy of applicable mandatory law in the Client's country for matters that cannot be contracted out of under that country's law.

• Both parties agree to comply with all applicable anti-corruption, anti-bribery, and anti-money-laundering laws, including the National Accountability Ordinance 1999, the Anti-Money Laundering Act 2010, and the Anti-Corruption Establishment Act of Pakistan, as well as equivalent laws in the Client's jurisdiction.
• Neither party shall offer, pay, solicit, or accept any bribe, facilitation payment, kickback, or other improper advantage in connection with any transaction or order.
• The Company maintains strict sanctions compliance. We do not knowingly engage in transactions involving individuals or entities subject to UN, FATF, OFAC, or equivalent sanctions lists.

The Company reserves the right to amend these Terms at any time by publishing the updated version on this website. The version in effect at the time of your order or engagement shall govern that transaction. Continued use of the Company's services following publication of any amendment constitutes your acceptance of the updated Terms. We recommend reviewing these Terms periodically.

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remainder of the Terms, which shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original commercial intent of the parties.

All formal legal notices must be submitted in writing to:

Rig & Dig Suppliers
Email: admin@rigndig.com