+92-333-2594493 info@rigndig.com
ISO 9002 Certified

Privacy Policy

Last updated: February 2026

RIG & DIG SUPPLIERS ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our industrial supply services.

1. Information Collection

We may collect personal information that you voluntarily provide to us when you interact with our website, submit a Quote Request, place an order, or contact our team. This information may include:

  • Full name and job title
  • Company or organization name
  • Email address and phone number
  • Mailing and shipping addresses
  • Product inquiry details and order history
  • Payment and billing information
  • Technical specifications and project requirements

1a. Quote Request Data

When you submit a Quote Request through our website, contact form, WhatsApp, or email, we collect your name, email, phone number, company name, and the specific product/service details you are inquiring about. This data is used exclusively to:

  • Prepare and send you an accurate quotation or estimate
  • Follow up on your inquiry via email, phone, or WhatsApp
  • Maintain records of your inquiry for order processing
  • Improve our product offerings based on market demand

Quote Request data is stored securely in our database and is only accessible by authorized RIG & DIG SUPPLIERS sales and admin staff. We do not share your Quote Request details with any third party without your consent.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behavior on our site.

2. Use of Information

The information we collect is used to:

  • Process and fulfill your orders for industrial products and equipment
  • Provide accurate quotations and estimates
  • Communicate with you regarding inquiries, orders, and deliveries
  • Improve our website, products, and customer service
  • Send relevant product updates, technical bulletins, and promotional materials (with your consent)
  • Comply with legal obligations and industry regulations
  • Maintain ISO 9002 quality assurance records

3. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your data.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, analyze site traffic, and improve functionality. You may control or disable cookies through your browser settings; however, doing so may affect certain features of our website.

Types of cookies we use include:

  • Essential Cookies: Required for basic website functionality and navigation.
  • Analytics Cookies: Help us understand how visitors interact with our website to improve performance.
  • Advertising Cookies: Used by third-party advertising partners to deliver relevant advertisements.

5. Third-Party Services

We may use third-party service providers to assist in operating our website and delivering our services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data.

Our website may display advertisements served by Google AdSense. Google AdSense uses cookies and web beacons to serve ads based on your prior visits to our website and other websites on the internet. Google's use of advertising cookies enables it and its partners to serve ads based on your browsing patterns. You may opt out of personalized advertising by visiting Google Ads Settings.

We may also use analytics services such as Google Analytics to monitor and analyze website traffic. These services may collect information about your use of our website and report trends without identifying individual visitors.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are retained in accordance with applicable tax and commercial regulations in Pakistan.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information held by us. You may also withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us using the details provided below.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

RIG & DIG SUPPLIERS
Tarnol Center, Main Peshawar Road
Tarnol, Islamabad, Pakistan
Email: info@riganddig.com
Phone: +92-333-2594494