Privacy Policy

1. Introduction

Rig N Dig Industrial Solutions ("Rig N Dig", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, submit a request for quotation (RFQ), contact us, or use related services.

2. Information We Collect

We may collect the following information when you interact with us:

• Contact details such as name, company, phone number, and email address
• RFQ and enquiry details including product requirements, quantities, specifications, and uploaded drawings or documents
• Technical and commercial correspondence related to sourcing, quotations, and orders
• Basic website usage data such as browser type, pages visited, and referral source

3. How We Use Your Information

We use collected information to:

• Review and respond to RFQs, technical enquiries, and inspection requests
• Prepare quotations, sourcing options, and commercial proposals
• Coordinate supply, logistics, documentation, and after-sales communication
• Improve our website, services, and customer support
• Comply with legal, regulatory, and contractual obligations

4. Sharing of Information

As a sourcing and supply company, we may share relevant enquiry details with manufacturers, distributors, inspection agencies, freight forwarders, and other service providers strictly for the purpose of fulfilling your request. We do not sell personal data to third parties for marketing purposes.

5. Data Retention

We retain enquiry and transaction records for as long as necessary to provide services, maintain business records, resolve disputes, and meet legal or compliance requirements.

6. Cookies & Website Analytics

Our website may use essential cookies required for basic functionality. We do not use invasive tracking for advertising purposes. You can control cookies through your browser settings.

7. Data Security

We apply reasonable administrative and technical safeguards to protect information against unauthorized access, loss, or misuse. However, no online transmission can be guaranteed as completely secure.

8. Your Rights

You may request access to, correction of, or deletion of your personal information where applicable under local law. Contact us using the details on our Contact page.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.

11. Contact

For privacy-related questions, contact us via the details listed on our Contact page.